Identity Verification Notice

1. Why we verify identity

Glydr only works because both sides of a Trip can trust that the other is who they say they are. Every Driver and every Passenger completes identity verification before a booking is allowed.

The verification protects you: a Passenger knows their Driver has been ID-checked, and a Driver knows their Passenger is who the app says they are. It also helps us cooperate with law- enforcement on the rare incident, and it limits fraud and account-takeover attempts.

2. What we ask for

For Passengers:

• Photo of your Ghana Card (front and back).
• A short face-liveness check (a few seconds of camera video).

For Drivers, all of the above plus:

• Photo of your driving licence (front and back).
• Photos of your vehicle (front, rear, sides, plate, interior).
• Authorisation to verify your motor insurance with the National Insurance Commission.

3. Who actually holds the Ghana Card image

Identity verification is performed by Smile Identity, a regulated KYC provider used across Africa. The Glydr mobile app uses Smile’s SDK, which captures the Ghana Card and selfie directly inside Smile’s secure environment and uploads them to Smile’s servers.

Glydr does not store the raw Ghana Card image or your biometric face template on the standard verification path. We receive a job reference, a verification verdict (pass / fail), and the matched name. The raw images stay with Smile Identity under their security and retention practices.

Smile Identity processes data outside Ghana (in their Kenya and US cloud regions, per current Smile public documentation). The legal basis for this transfer under section 47 of the Data Protection Act, 2012 is contractual necessity plus the safeguards Smile maintains.

4. Driving licence and vehicle photos

Driving licence images and vehicle photos are stored by Glydr in Cloudflare R2 (a European Union region) and referenced from our PostgreSQL database. Access is restricted to authenticated engineering staff and operators with a business need.

5. NIC insurance verification

For Drivers, we send your vehicle plate number to the National Insurance Commission’s public-API to verify your motor insurance status. We store the NIC’s response (which usually includes the insurer name and policy validity) on your vehicle record. We do not pull your full policy document.

6. Re-verification

Documents expire. We re-check your driving licence and motor insurance close to their expiry dates. If we cannot confirm validity (the document is expired or the insurer reports lapsed cover), your Driver account is suspended from accepting new bookings until you upload renewed paperwork.

7. Your rights over KYC data

You have the rights set out in the Privacy Policy — access, correction, blocking, erasure (within limits), objection. KYC data has two specific notes worth flagging:

• Smile-held images:requests to delete your raw Ghana Card image and biometric template must, by Smile’s architecture, be executed at Smile. Email dpo@glydr.africa and we will forward your request to Smile and confirm deletion.
• Regulatory retention:Glydr may need to retain KYC verdict records (not raw images) for up to 7 years after account closure to satisfy anti-money-laundering and financial-records-keeping practice. We’ll explain this to you if you ask for full erasure.

8. National ID Authority data-residency open question

The National Identification Authority of Ghana has periodically warned KYC vendors about extra-territorial storage of Ghana Card data. The position is currently unsettled. We are confirming with Smile Identity in writing where Ghana Card images are physically stored and whether any Ghana-resident storage option is available. We will update this page when we have a definitive answer.

9. Questions

For anything specifically about KYC processing or deletion, contact our Data Protection Supervisor at dpo@glydr.africa.