Legal · Passengers

Passenger Agreement

Passenger-specific rules. How booking works, what to expect from drivers, insurance limitations, and how to stay safe on a trip.

Version
v0.1-draft
Last updated
2026-05-16
Jurisdiction
Ghana
Status
Draft

Working draft — pending final legal review. This page describes how Glydr intends to operate during our Accra pilot. We are finalising review with Ghana-qualified counsel and will publish the signed-off version before the public launch. Questions or feedback: legal@glydr.africa.

This Passenger Agreement is the additional contract between you, the Passenger, and Glydr Ltd (registration pending)(“Glydr”) that applies on top of our Terms of Service. If anything in the Terms of Service conflicts with this Agreement, this Agreement controls for Passenger matters.

1. What you are agreeing to

Glydr is a marketplace that connects you with Drivers heading the same way you are heading. Glydr is not a transport provider. The Driver on your Trip is a private individual using a private motor vehicle. They are not a professional commercial carrier and Glydr does not employ them.

Your Cost Contribution is your share of the Driver’s fuel and vehicle wear for the Trip — not a commercial fare.

2. How a booking works

  1. You search for Trips by route and time. The app shows you Trips that match, with the Driver’s verified profile, vehicle, and rating.
  2. You request a seat. You pay the Cost Contribution at the moment of booking into Glydr’s escrow, by mobile money or card (via Flutterwave).
  3. The Driver accepts or declines. If declined, your full payment returns to your wallet automatically.
  4. When accepted, the booking is confirmed. The app shows your driver’s name, photo, and vehicle details.
  5. You meet the Driver at the agreed pickup point. The Trip starts when the Driver taps “Start trip” in the app.
  6. After the Trip ends you confirm completion in the app. Your payment, less the 10% Platform Fee retained by Glydr, releases to the Driver 24 hours after your confirmation (or auto-releases after a similar window if you do not actively confirm or report an issue).

3. What you commit to

  • Tell the truth on your profile and during KYC. Use your own Ghana Card and your own phone.
  • Show up on time at the agreed pickup. If you are delayed, message the Driver in the app.
  • Respect the Driver and the vehicle. No smoking unless the Driver says it’s allowed. No food or drink that risks damaging the vehicle. No carrying contraband.
  • Do not pay the Driver outside Glydr. The Cost Contribution paid through Glydr is the full amount due. Glydr’s safety, dispute, and refund tools only work if the trip and the payment stay on the Platform.
  • Treat your fellow Passengers with respect. No harassment, no discrimination.
  • Do not record audio or video inside the vehicle without the Driver’s and fellow Passengers’ explicit consent.

4. The safety stack

Every Trip comes with the safety stack described in our Safety Policy:

  • Verified on both sides. The Driver has cleared KYC; vehicle papers (registration, roadworthiness, insurance) are on file. So have you.
  • Share your trip.Add an emergency contact to your profile. We’ll text them a live tracking link when your Trip starts.
  • SOS button.One tap alerts Glydr’s operator team and your emergency contacts at the same time, with your live location attached.
  • Destination check-in.When the Trip ends, you have a short window to confirm you have arrived safely. If you don’t check in, a Glydr operator will call you within 15 minutes.

We rely on you to use these features honestly. Triggering an SOS without cause may lead to suspension.

5. Insurance — please read this carefully

Important. Your Driver is using a private motor vehicle covered by personal motor insurance. Personal motor insurance policies in Ghana typically exclude cover where the vehicle is carrying passengers for hire or reward — which the insurer may argue includes a Glydr cost-share Trip.

This means: if there is an accident on your Trip, your Driver’s insurer may decline to cover claims involving you as a Passenger. Mandatory third-party cover generally still responds for third-party road users (other drivers, pedestrians), but in-vehicle passenger cover is at risk.

Glydr recommends that you carry your own personal accident or travel insurance. Glydr does not currently provide supplemental marketplace passenger-accident cover; if and when we do, we will say so plainly on the Insurance Disclosure page.

Before your first booking, the app shows you a short version of this notice. By tapping “Continue” you confirm you have read and understood the insurance position.

6. Cancellation and refunds

Cancellation windows, refund tiers, and no-show consequences are in the Cancellation & Refund Policy. Short version: free cancellation more than 2 hours before the Trip; partial refund 30 minutes to 2 hours; no refund within 30 minutes or after the Driver departs — unless the Driver no-shows, in which case you get a full refund plus a small apology credit.

7. If something goes wrong

Use the in-app “Report a problem” flow first. We triage incidents in priority order — safety incidents first, billing disputes next, conduct issues alongside. Most issues are resolved within 48 hours.

For payment or refund disputes you can escalate to mobile-money regulator dispute paths. For data complaints, see the Privacy Policy. For anything else, hello@glydr.africa.

8. Suspension and termination

Glydr may suspend or terminate your Passenger account for any breach of these Terms — particularly repeated no-shows, off- platform payment, harassment, or fraudulent KYC. You may close your account in the app at any time.

9. Contact

Support: hello@glydr.africa. Trust & safety: safety@glydr.africa.